Last Updated: October 2026

Arabserv Engineering Services FZE LLC (“Arabserv”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, online store, service booking facilities, enquiry forms, and related services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

This may include:

  • Full name
  • Company or organisation name
  • Email address
  • Mobile or telephone number
  • Billing and delivery address
  • Service location
  • Enquiry details
  • Project requirements
  • Information provided when requesting a quotation or service
  • Other information you voluntarily provide to us

Service Booking Information

If you request a maintenance or engineering service, we may collect information such as:

  • Name
  • Location
  • Mobile number
  • Service category
  • Description of the required service
  • Preferred service details
  • Relevant equipment or system information
  • Site access or project information

Order Information

When purchasing products through our website, we may collect information required to process and fulfil your order, including product selections, delivery details, billing information, and transaction-related information.

Payment card or banking information may be processed by our third-party payment service providers. We do not necessarily store complete payment card details on our own systems.

Technical Information

When you use our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Approximate usage information
  • Date and time of website access
  • Referring website or source

This information may be used to maintain website security, analyse website performance, and improve our services.

2. How We Use Your Information

We may use your information for purposes including:

  • Processing product orders
  • Responding to enquiries
  • Providing quotations
  • Arranging maintenance bookings
  • Providing engineering and technical services
  • Coordinating product delivery
  • Communicating about orders and services
  • Providing customer support
  • Processing payments through applicable payment providers
  • Improving our products, website, and services
  • Managing customer and project records
  • Preventing fraud, misuse, and unauthorised activity
  • Meeting applicable legal and regulatory requirements

We may also use your contact information to send service-related communications that are necessary to fulfil your request.

3. Marketing Communications

Where permitted by applicable law, we may use your contact details to send information about our products, services, offers, or updates.

You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe option.

Service-related communications, such as order confirmations, booking updates, quotations, and important account or transaction information, may still be sent where necessary.

4. How We Share Information

We do not sell your personal information to third parties.

We may share relevant information with trusted parties where necessary to operate our business and provide requested products or services. These may include:

  • Payment service providers
  • Delivery and logistics providers
  • Product manufacturers or suppliers
  • Technical service partners
  • IT and website service providers
  • Hosting and security providers
  • Professional advisers
  • Government authorities or regulatory bodies where legally required

We only intend to provide third parties with information reasonably necessary for the relevant purpose.

5. Payment Information

Online payments, where available, may be processed through third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Arabserv does not intend to store complete credit or debit card information unless specifically required and lawfully permitted for the relevant payment process.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, maintain security, and improve user experience.

Cookies may be used for purposes such as:

  • Remembering website preferences
  • Supporting website functionality
  • Understanding website traffic
  • Analysing website performance
  • Improving website content
  • Supporting relevant marketing activities where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, manufacturers, social media platforms, or other external services.

Arabserv is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

You should avoid submitting sensitive information through public or unsecured communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business records, resolving disputes, meeting contractual obligations, and complying with applicable legal or regulatory requirements.

The retention period may vary depending on the type and purpose of the information.

10. Your Privacy Rights

Subject to applicable UAE law and any relevant legal requirements, you may have rights concerning your personal information, which may include requesting:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Updating your contact information
  • Deletion of information where legally applicable
  • Information about how your personal information is used
  • Withdrawal of consent where processing is based on consent

Certain information may need to be retained where required by law, contractual obligations, legitimate business requirements, or dispute resolution.

11. Children’s Privacy

Our website and services are intended for general use and are not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

12. Business and Service Enquiries

When you submit an enquiry through our website, your information may be used by our team to understand your requirements, prepare quotations, arrange site visits, schedule services, communicate with you, and provide requested products or engineering services.

For maintenance bookings, information such as your name, location, mobile number, and selected service category may be required to arrange the requested service.

13. Product Orders and Delivery

Information required to fulfil an order may be shared with relevant delivery, logistics, supplier, or service partners.

This may include your name, contact number, delivery location, and order details where necessary to complete the delivery or service.

14. International Data Transfers

Some service providers used by our website or business may process information using systems or servers located outside the UAE.

Where personal information is transferred or processed outside the UAE, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements and appropriate safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.

The updated version will be published on this page together with the revised “Last Updated” date.

We encourage users to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us.

Arabserv Engineering Services FZE LLC
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Phone: +971 52 638 9827
Email: info@arabserv.ae
Projects: projects@arabserv.ae